Policies

We do not accept personal checks or business checks.

 

Product Return Policy

Products may be returned or exchanged within 30 days of date of purchase.

Makeup, makeup brushes, hair brushes and Aveda liters are non-returnable.

We do not accept returns on Aveda products purchased online.

 

Cancellation/No Show Policy

We reserve time exclusively for you and kindly ask that you respect J.Con Salon and Spa’s scheduling policies.

Cancellation Policy: If you need to cancel your appointment, please notify us at least 24 hours in advance. The 3rd occurrence of a cancellation with under 24hrs notice will be considered a no call/no show.

No Call/No Show Policy: A no call/no show is not calling to cancel or not showing up to a scheduled appointment. Notifying us after an appointment time has passed is considered a no call/no show.

2nd no call/no show occurrence- Letter or email sent and Guest Care Team calls with a reminder of our policy.
3rd no call/no show occurrence- Final letter or email sent to inform that appointments may no longer be pre-scheduled. Appointments may now only be booked “day of.”

 

Satisfaction Guarantee

We take 100% responsibility for all of your hair and body care needs. If you are not completely satisfied with your experience or results, please contact us within 24-72 hours after your service so we may have the opportunity to better serve you.

We would be happy to have you return to the salon for a complimentary adjustment or redo of your original service with the same service provider within one (1) week of the original service date. If the original service provider is not available or if you feel that they are unable to provide the service, an exception may be made to schedule the adjustment or redo with another service provider chosen by our Management team. After seven (7) days of your original service, we will no longer be able to offer a complimentary adjustment or redo.

Due to the artistic nature of our business, J.Con Salon and Spa cannot offer refunds on any services performed. Our most important objective will always be to have you leave the salon looking and feeling your best and we will always work to ensure you reach your desired result.