We do not accept personal checks or business checks.
Product Return Policy
Products may be returned or exchanged within 30 days of date of purchase.
Makeup, makeup brushes, hair brushes and Aveda liters are non-returnable.
We do not accept returns on Aveda products purchased online.
Reservation Deposit Policy
For guests requesting color, extension or keratin services, a deposit of the preliminary quoted service total is required to reserve an appointment. Actual services received and quote are subject to change upon consultation with your stylist to ensure the results you desire. Deposits are processed immediately to hold the reservation. The deposit may be made over the phone or in-person. The deposit will be applied as partial payment on the day of your service. If you find that you are unable to keep your appointment, we require 24-hour notice prior to your appointment time. No-shows or cancellations with less than 24-hour notice will result in a forfeiture of the deposit. A new deposit will be required before another appointment can be reserved.
Cancellation/No Show Policy
We reserve time exclusively for you and kindly ask that you respect J.Con Salon and Spa’s scheduling policies.
Cancellation Policy: If you need to cancel your appointment, please notify us at least 24 hours in advance. The 3rd occurrence of a cancellation with under 24hrs notice will be considered a no call/no show.
No Call/No Show Policy: A no call/no show is not calling to cancel or not showing up to a scheduled appointment. Notifying us after an appointment time has passed is considered a no call/no show.
2nd no call/no show occurrence- Letter or email sent and Guest Care Team calls with a reminder of our policy.
3rd no call/no show occurrence- Final letter or email sent to inform that appointments may no longer be pre-scheduled. Appointments may now only be booked “day of.”
We take 100% responsibility for all of your hair and body care needs. If you are not completely satisfied with your experience or results, please contact us within 24-72 hours after your service so we may have the opportunity to better serve you.
We would be happy to have you return to the salon for a complimentary adjustment or redo of your original service with the same service provider within one (1) week of the original service date. If the original service provider is not available or if you feel that they are unable to provide the service, an exception may be made to schedule the adjustment or redo with another service provider chosen by our Management team. After seven (7) days of your original service, we will no longer be able to offer a complimentary adjustment or redo.
Due to the artistic nature of our business, J.Con Salon and Spa cannot offer refunds on any services performed. Our most important objective will always be to have you leave the salon looking and feeling your best and we will always work to ensure you reach your desired result.
Standing Appointment Policy & FAQ
What is a Standing Appointment?
We are pleased to offer the convenience of Standing Appointments to guests who meet the following criteria:
- Receive the same service(s)
- See the same service provider
- Appointments are on the same day of the week
- Appointments are at the same time of day
- Appointments are the same frequency of weeks apart
Our scheduling software can automatically book recurring appointments that meet the above criteria. Appointments with variations to the above criteria must be made in-person or by phone with a Guest Care Advisor and are not considered a standing appointment.
Are Standing Appointments right for me?
Standing Appointments benefit guests who are certain of their schedule availability twelve months out. If your schedule is less predictable or changes frequently, standings may not be suitable for you.
What happens if I need to Cancel, Reschedule or Adjust a Standing Appointment?
We acknowledge that unexpected interruptions may occur. If more than two cancellations or reschedules are necessary per year, we will discontinue your standings and work with you to manually schedule your appointments. In this instance, we recommend scheduling no more than three months in advance rather than the full remainder of the year.
The limit of two appointment adjustments per year is based on the simple fact that frequent rescheduling leaves our Service Providers with empty space on their appointment book. This empty space affects their income as a commissioned employee. Our goal is to provide convenience to our guests and support to our employees.
What if my Service Provider is on vacation/out of the salon on my Standing Appointment date(s)?
If a Service Provider is not available for your Standing Appointment, we are happy to offer you the first available appointment upon their return or you may choose to see another Service Provider for that appointment. In either case, remaining appointments keep the original day and time.
Important things to note about Standing Appointments.
If a single appointment needs to be changed for any reason (holidays included), future appointments do not move. Example – A four-week appointment is moved to five weeks; the following appointment will be in three weeks. It will not be adjusted to the regular four-week interval.
Occasionally, two guest’s standing appointments may fall on the same day due to the interval of visits. When this occurs, you will be notified, and the appointment will need to be rescheduled. Our software provides a report of conflicts annually and when first creating a Standing Appointment.
To best accommodate you, please notify a Guest Care Advisor as far in advance as possible of any appointments that need to be rescheduled. Advance notice will always provide the most rescheduling options.